The application of SMS Advertising is not just restricted to reaching out to a target market. Sure, smart mobile text marketing will have prospective customers come knocking on your front door. However, SMS Advertising also goes a long way in retaining the customers after attracting them.
Ideal for Small Businesses, Perfect for Large ones too!
Small businesses use mobile text marketing to stay in touch with their customers and clients. From informing the customers about their order details to wishing them a happy birthday, SMS Advertising is an incredible tool which breeds customer loyalty. Examples of smart use of SMS Advertising in customer services include:
• Marketing & advertising
• Notifying order details
• Reminding of service expiration
• Announcing of new product or service launch
• For matters related to payments
• Personal & Cultural Messages such as on birthdays, Thanksgiving, Christmas, New Year etc.
Your Customers’ Interaction determines their Reaction
How your customers interact will ultimately determine how they react. How well you make their experience of dealing with your company will affect their loyalty towards your company. A smart mobile marketing company can get you in the good graces of your customers by offering them a simple and efficient way of communicating with you through SMS advertising .
It’s easy for your Customers to switch loyalty, if you aren’t smart with your SMS Advertising
According to a survey, 3 out of 5 consumers said that they would switch their internet, cell phone service or cable company after just a couple of bad customer service experiences. This is a very great cause of concern for a service provider, or any business for that matter. Lack of efficient mobile text marketing to create a strong customer services can cost you customers and thousands of dollars. You need a smart mobile marketing company to retain all those customers you attracted and serve.
Cost-Effective Marketing
Of course, the cost effectiveness of SMS Advertising is a big PRO when used for creating a superior customer service. Outranking conventional and expensive means of communication such as telephone, mobile text marketing offers an incredibly efficient means of maintain customer service and building customer loyalty. This cost-effectiveness makes it easier for small businesses to offer excellent and intelligent customer services, boosting their customer loyalty.
Integrating Technology into SMS Advertising
Mobile text marketing has been around for quite some time now. Even after all the years, it is still a practical and widely used channel for inducing and enhancing customer loyalty. While SMS Advertising itself is pretty basic and not exactly a new technology, it can be used as the warhead on the missile of cutting edge technology like cell-phone based GPS, location based services, Google Maps etc. How great would it be to send an SMS to your customers who are driving by your company’s office, shop etc.?
SMS Advertising has been around for some time and is still going strong as it helps businesses connect with their consumers. Every business must be sure to take advantage of a smart mobile marketing company that can help them boost their customer service and customers loyalty.
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